Last Updated: 17/07/25
Thank you for shopping with Pretty Prep! We’re excited to send your order your way. Below is everything you need to know about how and when your items will be shipped.
📦 Processing Times
- All orders are processed within 2–4 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During busy periods (such as sales, launches, or holidays), processing may take slightly longer—but we’ll always keep you updated.
🚚 UK Shipping
- We currently ship across the UK only.
- Standard delivery usually takes 2–5 business days from the dispatch date.
- You will receive a confirmation email once your order has been shipped.
💌 Shipping Rates
- Shipping costs are calculated at checkout
- We aim to keep our shipping rates as affordable and transparent as possible.
🛍️ Local Delivery or Collection
- At this time, we do not offer local delivery or in-person collection. All orders are shipped via trusted carriers.
📩 Delivery Issues
- If your order hasn’t arrived within 7 working days of dispatch, please contact us at prettyprep_@outlook.com with your order number.
- If your parcel arrives damaged, please reach out within 48 hours of delivery with photos so we can make it right.
📍 Incorrect Addresses
Please double-check your shipping information before placing your order. Pretty Prep is not responsible for parcels sent to incorrect or incomplete addresses.
We know how exciting it is to receive something new—and we do our best to make sure your Pretty Prep parcel arrives safely, quickly, and beautifully packaged.